Refund policy

Refund Policy

We stand behind our tea. If something's wrong, we fix it. Here's how it works.

Changed your mind

You have 7 days from delivery to return your order. No reason required.

Conditions:

Boxes must be sealed and unopened. Tea is a food product - once a tin is opened, we can't take it back.
Return shipping is on you.
Refund covers the product price. Original shipping is not refunded.

To start a return, email us at info@primal-tea.com with your order number. We'll send you the return address and instructions. Don't ship anything before you hear from us.

Once we receive and inspect the return, your refund goes back to your original payment method within 10 business days.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or isn't what you ordered, that's on us.

Email info@primal-tea.com within 7 days of delivery with your order number and a photo of the problem. We'll replace it or refund you in full - your choice. Return shipping is covered by us. In most cases we won't ask you to send the damaged item back.

Under the Consumer Protection Act, defective goods can be returned within 6 months of purchase for a repair, replacement, or refund. Tea doesn't get repaired. You'll get a replacement or your money back.

What we can't accept

Opened boxes (unless defective)
Products damaged after delivery through misuse or poor storage
Returns initiated more than 7 days after delivery (unless defective under CPA)

Exchanges

We don't do direct exchanges. Return the unopened item for a refund and place a new order. Faster for everyone.

Refund timing

Approved refunds are processed within 10 business days of us receiving the return.
Your bank may take a few extra days to reflect it. That part is out of our hands.
If 15 business days pass after approval and nothing has landed, email us.